Refund Policy

Our products are digital and delivered immediately after payment: a top-up is credited to the recipient mobile number. Because delivery is instant, please double-check the destination — phone number, country, operator and amount — before you pay.

Under EU consumer law you normally have a 14-day right to withdraw from a distance purchase. For digital content supplied immediately, that right is lost once delivery has begun with your prior express consent. By completing checkout you consent to immediate delivery and acknowledge that you lose the 14-day withdrawal right once the top-up has been delivered.

• A top-up was paid for but could not be delivered (a technical or operator failure on our side).
• You were charged more than once for the same order.
• What was delivered was materially different from what you ordered (wrong amount or operator) due to our error.

In these cases we refund the amount paid — either back to your account balance or to your original payment method.

• The top-up was successfully delivered.
• You entered the wrong phone number, country or operator and the product was delivered as instructed.
• You simply changed your mind after a successfully delivered digital product.

Once a top-up reaches the destination number, it is considered consumed and cannot be refunded.

If an order is paid but delivery fails, we automatically return the item to your inventory or refund the amount to your account balance, and we notify you. You can retry the delivery or request a refund to your original payment method.

Purchased account balance (store credit) follows our Account Balance Terms. Promotional or referral credit granted for free is non-refundable and non-withdrawable, and balance cannot be redeemed for cash.

Email support@topupolive.com with your order reference and a short description of what went wrong. We aim to respond within 2 business days. Approved card refunds are normally processed within 5–10 business days depending on your bank or payment provider; refunds to your account balance are immediate.

Nothing in this policy affects your mandatory statutory rights as a consumer under applicable EU and local law. This policy is provided by Hytrenda OÜ (a private limited company (osaühing) registered in Estonia).

Questions about a refund? Email support@topupolive.com, or write to Hytrenda OÜ, Pärnu mnt 106-21, Kesklinna linnaosa, 11312 Tallinn, Harju maakond, Estonia.